Case study

Case Management Dashboard & Dynamic B2B Forms

Architectural standardization of an ecosystem with dozens of complex legal and regulatory flows.

Role
Lead UX Designer & Product Owner
Scope
Information Architecture, Flow Mapping, Design System, Prototyping and Handoff Documentation
Areas
  • B2B
  • Design System
  • Information Architecture
  • Legal/Regulatory
Case management dashboard: a table of legal cases with filters, search by case number and colored status badges such as Pending, Under review and Overdue.

Analysts, technicians and judges were losing time and making mistakes when looking up and registering high-volume legal cases in a system with no standardization. I restructured the ecosystem on two fronts: a management dashboard for fast lookup and a progressive intake form with auto-save, reducing rework between Design and Engineering and the time spent searching for cases. The result: 40% less time filling in forms and 25% fewer errors.

Corporate and administrative systems often suffer from piles of disorganized data, cluttered screens and endless forms with no clear hierarchy. The goal was to turn a complex operation into a productive, intuitive and error-proof workspace.

The two main operational bottlenecks

  1. Navigating high-volume dashboards

    It was hard to find critical cases, urgent deadlines and up-to-date statuses due to a lack of advanced filters and poorly structured tables.

  2. Long, rigid forms

    Entering legal data (parties, lawyers, deadlines, attachments) was costly, with no way to save drafts and high rates of abandonment or incorrectly completed required fields.

The biggest challenge wasn't just visual polish, but the taxonomy and logical sequencing of information.

Pillars of the new information architecture

  • Progressive disclosure

    Instead of showing dozens of fields at once, the form was split into logical, sequential sections (Case Details → Parties → Documents → Review).

  • Balanced data density

    Operational tables able to show multiple attributes (number, type, assigned judge, deadline, status) without visual clutter or excessive scrolling.

  • Error prevention

    “Save draft” and “Preview template” features that let users pause and review before final submission.

  • Global search vs. combined filters

    We chose faceted filters aligned with a quick search bar, so analysts can find a specific case by number, date or status in fewer than 3 clicks.

  • Step-by-step wizard vs. single page

    Progressive steps were chosen to reduce cognitive load, grouping related fields without losing sight of overall progress.

  • Visual deadline management

    Status markers and micro-badges (e.g. “Urgent”, “Under review”, “Done”) with accessible color coding for instant recognition in the case list.

  • A. Case Management Dashboard

    A table interface optimized for fast lookup, with clean pagination, column sorting by priority/deadline and contextual tab navigation.

  • B. Case Intake Interface

    A data-entry flow structured in collapsible blocks and clear steps, with real-time validation of required fields and draft support.

To make sure the product vision translated faithfully into front-end development, I created a handoff package and design specifications:

  • Component guide and design system

    Functional specs for tables, buttons, modals, inputs, status tags and filters.

  • Grid and spacing specification

    Rigorous definition of margins, paddings and responsive rules for different corporate screen resolutions.

  • Interaction state mapping

    Default, hover, focus, filled, error, loading and success.

  • Error flows and edge cases

    System behavior on connection drops or data inconsistencies.

less time spent filling in forms
40%
fewer errors when filling in forms
25%
  • Standardization and scale

    The component and form structure became a reusable foundation for other modules of the system.

  • IT team efficiency

    Complete documentation reduced support questions during sprints and eliminated UI refactoring rework.

  • Productivity gains

    End users reported finding pending items faster and feeling more confident when registering new cases.